For Veterinary Clinics:
Airvet Emergency Fund Information
What is the Airvet Emergency Fund?
In the event of a life-threatening emergency for one of their registered cats or dogs, an Airvet pet parent member may request access of up to US $3,000 to help pay for life-saving diagnostics and treatment for their pet. This fund can only be used one time per year, for one pet (per membership account) at any veterinary clinic in the United States or Canada (excluding the Province of Quebec). They must be approved by a member of the Airvet Emergency Fund team to use the fund prior to the pet’s treatment and discharge from the clinic. (Of course, never delay critical care for a member’s pet while the decision is pending). If approved, our team will notify the pet parent by email and a chat message. They must arrive at a veterinary clinic within 4 hours of approval.
Please note: this is not an insurance product.
Does the Airvet Emergency Fund cover a deposit?
No, if your clinic requires a deposit, the pet parent will be responsible for it, not Airvet. If any portion of their deposit remains after Airvet makes our final payment to your clinic, please refund it to them.
As an employee of a veterinary clinic, how do I reach the Airvet Emergency Team if I have questions regarding a mutual client?
Our email is [email protected] and our phone number is (310) 431-9737.
How does the veterinary clinic get paid?
After your clinic emails the invoice to [email protected], a member of the Emergency Fund Team reviews it, contacts the pet parent to make sure they want to use the fund for this occurrence, then Airvet pays the veterinary clinic directly over the phone with a Mastercard.
How long does it take for the clinic to be paid after sending Airvet the invoice?
We do our best to call the clinic with payment within 30 minutes of receiving the invoice if the pet parent approves the fund use for that occurrence.
What procedures does the Emergency Fund cover?
Diagnostics to evaluate the pet’s condition (e.g. x-rays, ultrasounds, lab work).
Immediate procedures required to save the pet’s life. This can include items like CPR, life saving surgery, or other immediately necessary procedures for conditions that may cause death if not treated within the next few hours.
What types of emergencies does the Emergency Fund cover?
Examples of life-threatening emergencies that can be confirmed by our Airvet Emergency Team, based on the signs or symptoms that a pet is exhibiting can include, but are not limited to:
- Severe toxic ingestions
- Difficulty breathing
- Severe urinary and intestinal blockages
- GDV (bloat) requiring emergency surgery
- Severe internal injuries
- Life-threatening emergencies arising from pre-existing diseases, such as an episode of hypoglycemia in a diabetic patient
- Poisonous snake bites
- Seizures lasting more than a few minutes
- Life-threatening external injuries
What types of problems and services does the Emergency Fund NOT cover?
- Non-life threatening care
For example: If a dog is hit by a car, Airvet will recommend emergency treatment and will cover diagnostics. However, if it turns out that the dog only has a broken bone and is not in an immediately life-threatening situation, the fund will still cover the diagnostics (X-rays, lab work), but not the care required for the broken bone (Surgery, medications, post op care).
- Diagnostics unrelated to the emergency life-saving care/treatment
- Preventative or routine care (e.g. annual exams, vaccinations, parasite prevention, deworming, etc.), appointments related to pre-existing conditions, or scheduled surgery
- Post-operative care and continued hospitalization after emergency surgical procedure, take home medications or follow up care after the emergency visit
- Eye, ear or skin problems, chronic abscesses or tumors
- Dental problems, cleaning and routine procedures related to oral health
- Limping or paralysis and/or the inability to walk due to a problem with an intervertebral disc, spinal problem, trauma, or neoplasia
- Chemotherapy or radiation for any type of cancer, tumor, or neoplasia
- Genetic testing, organ transplants, prosthetic limbs and devices
- Illness that could be prevented by vaccination (e.g., Parvo, distemper, lepto). If you have a pet that has been vaccinated, please contact the vaccine company to discuss treatment and care costs.
- Spay, neuter, breeding, pyometra, prostatitis, and/or pregnancy complications such as cesarean sections.
- Costs for treatment of any type of influenza (avian, swine, or other mutant variation) or epidemics or pandemics as declared by the U.S. Department of Agriculture
- Treatment for injury or illness caused by deliberate endangerment of the pet, including but not limited to organized fighting
- Treatment as a result of neglect or abuse of the pet, including if one of our team members or providers have previously recommended immediate medical care and they failed to comply with the medical recommendation.
- THC, Marijuana or CBD Toxicity
- Cremation, burial, or memorabilia costs
- Boarding and daycare, ambulance to transport pet, or grooming (toe nail trims, etc.)
- Emergencies in which the pet parent did not check into a veterinary clinic within 4 hours of their Airvet assessment