Pet Parent FAQ
On-Demand: This can be used for urgent matters and will connect you with the first available veterinarian who might or might not be your primary veterinarian pending immediate availability. The resulting case has a fee of $30 USD and lasts up to 72 hours during which you can follow-up by chat with the vet who answered your call with no additional fees.
Call Request: This can be used for non-urgent matters and you can choose your primary veterinarian to call or message you as soon as they’re available. The resulting case has a fee set by the veterinarian and lasts up to 72 hours during which you can follow-up by chat with the vet who answered your call with no additional fees.
* In both of these call types you will be prompted to authorize the payment hold until the case is complete.
If you select the Menu button in the top left of the app, you should see My Doctors. Click on that and the pencil in the top right corner. That should allow you to edit your primary hospital and veterinarian.
If you select the Menu button in the top left of the app, you should see Profile. Click on that and select the Edit button by the item you would like to change.
If you select the Menu button in the top left of the app, you should see My Pets. Click on that and select the + button in the top right. That should allow you to add as many pets as you’d like
If you select the Menu button in the top left of the app, you should see Payment. Click on that and select add new card if you would like to change your payment method. If you would like to remove a card, click the Edit button in the top right and select the red – button to remove your card.
Select the Pet you are calling about on the homescreen, Click all the symptoms that apply or add notes in the Other text box, add attachments if necessary, click on continue and Start a Call! It’s that easy!
The way Airvet works is we’ll try to connect you either with your own vet or another vet in your home hospital. If nobody is available for you in that moment, we’ll automatically connect you with another one of the hundreds of licensed and practicing vets in the Airvet network.
You can request a call from your vet! Airvet’s version of scheduled calls with your vet is called call requests. When you would like to speak with your vet, tap on your pet from the home screen and click on the Request a Call button in the top right. Select the reasoning for your call request and submit. This will notify your vet that you’d like for them to give you a call.
If you select the Menu button in the top left of the app, you should see Case History. Click on that and select the call you are inquiring about. Inside the Case Details, you will find any notes that your veterinarian added to your case, the amount you were charged for the call and you can chat with your vet if you have any additional questions.
Cases are considered closed after 72 hours
If you select the Menu button in the top left of the app, you should see Case History. Click on that and select the call you are inquiring about. Inside your case details, a chat icon will appear in the bottom right corner. When selecting that, a chat window will open and you can then begin chatting with the veterinarian. Note that this will only be available for 72 hours after your initial call with that vet.
If the connection on your call is poor, check that you’re on wifi and have a strong signal. While on a call, if there’s issues hearing or seeing one another, you can also send your vet a chat while the call is connected to let them know you’re having trouble and request that they call you back.
In order to use Airvet, you need to make sure airVet has access to your microphone and camera. Please check the settings on your phone if your video feed or microphone don’t seem to be working properly
During their sign-up process, every pet parent has to select their home hospital along with their primary veterinarian. When they tap on the call button later, you’ll be the very first veterinarian we’ll call.