Privacy Policy

AIRVET, INC. Last Updated: December 30, 2019


This privacy policy (“Policy”) describes how airVet, Inc. and its related companies (“Company”) collect, use and share personal and pet-related information of consumer users (including pet parents and veterinarian providers) of the airVet telehealth service and platform, including any Company website (the “Site”) or mobile software application (the “Application”) (collectively, the “Service”).

What we Collect

We get information about you and/or your pet (collectively, “personal information”) in a range of ways.

Information You Give Us

We collect your‎ name, uploaded photos and content, postal address, email address, phone number, username, password, credit card information, as well as other information you directly give us through the Service. If you are a pet parent, such information may also include: your pet’s identifying information (including name, breed, age, medical conditions, medications, notes), your pet’s physical and mental health information, and medical records, text, pictures, videos, chat logs, and live video conferences between you and your veterinarian. If you are a veterinarian provider, such information may also include: the name and address of your veterinary practice, a copy of your driver’s license, your professional license number, and medical records, text, pictures, videos, chat logs, and live video conferences between you and pet parents.

Information We Get From Others

We may get information about you from other sources. We may add this to information we get from the Service.

Information Automatically Collected

We automatically log information about you and your computer or mobile device. For example, when using the Service, we log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site. The Application may also collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.


We may log information using "cookies." Cookies are small data files stored on your hard drive by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site.    This type of information is collected to make the Site and Application more useful to you and to tailor the experience with us to meet your special interests and needs.

Use of Personal Information

We use your personal information as follows:

  • We use your personal information to operate, maintain, and improve the Service and our sites, products, and services.

  • We use your personal information to respond to comments and questions, manage your account, and provide customer service.

  • We use your personal information to send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.

  • We use your personal information to communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners.

  • We use your personal information to link or combine user information with other personal information.

  • We use your personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

  • We use your personal information to provide and deliver products and services customers request.

Sharing of Personal Information.

We may share personal information as follows:


  • When you register to use the Service, your user profile and some of your personal information will be viewable by your veterinary service provider.

  • We may share personal information with your consent. For example, you may let us share personal information with others for their own marketing uses. Those uses will be subject to their privacy policies.

  • We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.

  • We may share personal information for legal, protection, and safety purposes. For example, we may share information to comply with laws, to respond to lawful requests and legal processes, and to protect the rights and property of Company, our agents, customers, and others. This includes enforcing our agreements, policies, and terms of use. We may also share information in an emergency. This includes protecting the safety of our employees and agents, our customers and their pets, or any person.

  • We may share information with those who need it to do work for us.


We may also share aggregated and/or anonymized data with others for their own uses.


Information Choices and Changes.

If you have an airVet account, you have the ability to review and update certain of your personal information within the Service. You also may close your account by contacting the customer support team and receiving confirmation that your account is no longer active. If you close your account, we will retain certain information associated with your account for analytical purposes and record keeping integrity, as well as to prevent fraud, enforce our Terms of Use, take actions we deem necessary to protect the integrity of our Service or our users, or take other actions otherwise permitted by law. In addition, if certain information has already been provided to third parties as described in this Policy, retention of that information will be subject to those third parties' policies.


Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.


You may send requests about personal information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, and update your personal information.


You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you. You can stop all collection of information by the Application easily by uninstalling the Application.


The Service is not intended for children under 18 years of age and we do not knowingly collect personal information from children under 18. If you are under 18, please do not use or provide any information to or through the Service.


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Electronic Payment & Credit Card Transactions.

The Service may employ the use of third-party services (e.g. Stripe) for the purpose of facilitating payment for use of the Service. By submitting your payment information, you grant us the right to provide the information to these third parties subject to this Policy.

Your Consent.

By using the Service, you are consenting to our processing of your personal information as set forth in this Policy now and as amended by us. “Processing” means using cookies on a computer/mobile device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States.\


Access From Outside The United States.

If you are visiting our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and globally where our servers are located and our central database is operated. By using our services, you understand and agree that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.

CALIFORNIA PRIVACY RIGHTS. If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit: CCPA

Contact Information.

We welcome your comments or questions about this privacy policy. You may also contact us at our address:



5792 W Jefferson Blvd

Los Angeles, CA 90016

Changes to This Privacy Policy.

We may change this privacy policy. If we make any changes, we will change the Last Updated date above.

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