What is the difference between Telemedicine and Telehealth?
By definition, Telemedicine gives a doctor the permission to diagnose and, if necessary, treat a patient electronically via phone or computer (i.e. text, chat, FaceTime, etc.). Prescriptions can be ordered, filled and either picked up or delivered with the doctor’s prescription. Telehealth, also known as Tele-triage or Tele-advice, allows a doctor to explain what a problem may be, educate the pet-parent, and suggest or advise a possible solution. In most states, in order to practice Telemedicine, a VCPR (Veterinarian-Client- Patient-Relationship) must exist. If a VCPR does not exist, the veterinarian taking a call can only practice Telehealth and provide only high level support, education, triage, and general medical advice.
How do I sign-up for Airvet?
Airvet and the VCPR - Is Airvet VCPR compliant?
Yes! And, we offer free compliance training to any vet or staff member who wants to learn more about it!
How do I edit my profile information?
How do I edit my billing information?
How do I contact Airvet for support?
Does Airvet work on Android devices? Apple?
Airvet is available on both Apple and Android devices and can be found on the App Store or Google Play store. Desktop is coming soon!
How does my profile get verified so that I can begin taking calls on Airvet?
How do I go online to take Airvet calls?
To go online, simply swipe the bubble on the bottom of the screen from left (offline) to right (online). If you are online, the bottom bar will turn green.
How do I take calls using Airvet?
Where do I access pictures or videos that the client has uploaded?
If you’re on a call, you can tap on the chat icon if any media has been uploaded. After a call you can refer to a picture or video uploaded previously by going to your Case History and tapping on the specific case.
How do I add case notes to a call?
Following a call, you will be able to add notes or a summary of the call on the post-call screen. These notes will be automatically added to the case, which will be accessible in the future both to you, and to the client from the ‘Case History’ tab in the menu. The client will be notified when notes have been added. Even after a call, you can go into any specific case from the ‘Case History’ tab in the menu and add additional noted at any time.
Where do I view the Case History from any call that I’ve taken?
To access previous calls, notes from calls, and more info about the call, you can go into the main menu tab on the top left of the home screen and tap on "Case History."
Where can I take calls from?
Do I need any additional equipment?
Do I need to handle any billing/support issues?
How much does Airvet cost me/my hospital to use?
Yes, there is a small monthly fee required to use Airvet which covers our costs on usage, data, and storing all calls to protect you in the event you need to refer back to a conversation from the past. Please reach out to your account representative to discuss what your cost would be to use Airvet.
How does the client find me using Airvet?
During their sign-up process, every pet parent has to select their home hospital along with their primary veterinarian. When they tap on the call button later, you’ll be the very first veterinarian we’ll call.