2025 marked another milestone year for Airvet as we helped pet parents navigate every step of pet parenthood with fast clinical support, high utilization, and fewer unnecessary in-person visits. From quick questions to chronic concerns, our team delivered meaningful savings, stronger presenteeism, and easier access to preventive care, driving real outcomes for employers, employees, and their pets.
More employers than ever chose Airvet this year, backed by our 94 Client NPS and proven ability to reduce avoidable costs while giving families lasting peace of mind. As the total rewards landscape shifts toward whole-person wellbeing, we’re excited to deepen that impact through our new partnership with bswift. Together, we’re making it simpler than ever for employers to meet the evolving needs of today’s workforce, because supporting pets is supporting people.
Here are some of the highlights that made 2025 a remarkable year in Airvet’s journey.
2025 Highlights
In 2025, we made a number of impactful product enhancements to improve the pet parent experience as well as the employer experience. Below are some of our highlights from this past year!
The numbers from 2025 speak for themselves, revealing strong usage trends, rapid response times, and exceptional care outcomes. Employees consistently reached support quickly, with the average connection time to a veterinarian or vet nurse of under two minutes for the entire year.
– Skin & Ear
– Gastrointestinal
– Trauma
– Respiratory / Cardiac
– General medical questions
Above, we highlighted our most common visit reasons. But at Airvet, it goes beyond acute care at Airvet, we also offer specialized visits with behavioralists, dietitians, and more! Here were our top 3 speciality visits in 2025:
– Diet Consultations
– Senior Pet Care Consultations
– Separation Anxiety Consultations
In 2025, Airvet usage patterns told a clear story: pet parents relied on Airvet at key moments, especially during their work week. They often turned to Airvet for fast, trusted support. Throughout the year, our care team delivered consistently responsive, high-quality experiences that helped members resolve concerns quickly, avoid unnecessary stress, and stay focused, both at home and at work. Their feedback and the clinical outcomes that followed reflected the strength of the Airvet experience, reinforcing the value of dependable, comprehensive pet care as a core benefit they relied on again and again.
See below for some our favorite utilization trends:
– Pet parents most often started Airvet visits during Mondays and Fridays, with the most activity occurring around 9 am PT / 12 pm ET.
– The average time to connect with a veterinarian or vet nurse was under two minutes
– 70% of Airvet members saved a same-day or unnecessary in-person visit.
– Continuing our excellence in care, our overall rating across all employers this year was 4.9 out of 5 stars.
Airvet can now issue prescriptions to 50%+ of the American population. Whether it’s for common issues like flea and tick prevention, skin rashes, or pain management, your employees can seamlessly get prescribed medications through Airvet. We are currently able to legally offer telemedicine where a VCPR is legal.
In 2025, Airvet partnered with the Pumpkin Wellness Club team to ensure pet parents can stay ahead of their pets’ health, and costs associated with care. Airvet members can now enroll in Pumpkin’s standalone wellness plan directly through our app and receive an exclusive 18% discount on annual wellness plans.
By embedding Pumpkin’s wellness plan into the Airvet experience, we’re bridging a crucial gap in pet health coverage, and creating more value for both employers and employees. Because when we make proactive pet care easier, we support better health, lower stress, and happier workplaces.
At Airvet, we believe proactive care is the best care. That’s why we created our Pet Health Assessment. It’s a simple, self-guided quiz designed to help pet parents check in on key health indicators.
This self-guided quiz, designed with insights from veterinarians, walks pet parents through key questions to help them better understand their dog’s health. Once completed, they’ll receive personalized recommendations, tips, and a follow-up from a vet nurse all conveniently saved in their Airvet profile.
Just like humans, there are stages to our pets’ lives. Airvet’s veterinarians are here to provide key support through all your pet’s stages. Below are some of the life stage speciality visits we’ve added to help support pet parents:
In 2025, we saved pet parents over thousands of hours and dollars. In our latest Pet Benefits Survey, we uncovered the vital need for pet care support. This year, pet parents reported…
Affordable, on-demand vet care catches problems early, offer preventive care options, and avoids unnecessary vet visits save pet parents $1,000 or more per pet, per year.
Our collaboration with leading pet brands enhances our mission to help pets live their happiest, healthiest, and longest lives. Partnerships with brands like Pumpkin, Healthy Paws, and more, ensures pet parents can get access to everything they need for their journey through Airvet’s platform. In 2025, we’ve added a range of member offer partners to our platform, check them out below!
In 2025, emotional well-being remained at the heart of the pet parent experience. When pets are unwell, 92% of pet parents say they feel stress, yet the comfort they bring is undeniable, 94% say their pet helps reduce stress, and 92% say their pet helps them feel less lonely.
That’s why access to immediate support matters. This year, 96% of pet parents reported feeling peace of mind after using Airvet, transforming moments of anxiety into reassurance. Their words say it best:
Andy & Mizu
“It was amazing to instantly have someone to talk to about my cats problems. I could tell Dr Buford genuinely cared and was very helpful!”
Jill & Mojo
“Kara’s advice was so simple and easy to implement. Right away my dog ate what she suggested and so the peace of mind knowing that he’s eating and drinking and therefore not dying, is amazing! I’m a first time dog mum and have never experienced this before so it’s nerve racking so I appreciate the help and support! And without costing hundreds of dollars for a simple solution!!”
Colleen & Daisy Mae
“Loved how easy it was to get in touch with a Vet Tech. It gave me the reassurance I needed that I was doing the right thing for my fur baby!”
If 2025 was big, 2026 will be transformational. We’re gearing up for new platform capabilities, expanded offerings, and partnerships, like bswift and our growing suite of discount programs, that make it seamless for employers to deliver meaningful, cost-saving pet care. And with our global expansion accelerating, we’re bringing Airvet to more regions and more pet families around the world. The future of pet care is here, and Airvet is leading the way.
