At Airvet, our commitment to help pets live their happiest, healthiest, and longest lives is supported by our clients and their workforces. That’s why we’re proud to announce our latest Net Promoter Score (NPS) of 94. This marks our third consecutive year receiving a ‘World Class’ rating from our clients, and it’s our highest score to date.
NPS serves as a key measure of customer loyalty, satisfaction, and enthusiasm for Airvet. The score is derived from a survey sent to all clients and helps guide Airvet in enhancing our platform, improving member outcomes, and delivering an exceptional experience for our clients.
Our 2025 survey deployed in May and received a 71% response from our client base. Our annual NPS survey not only allows us to gauge how well we’re supporting our clients but also reflects the strength of our relationships with them.
Our world-class score highlights the Airvet team’s dedication to continuous improvement and our client-centric values. But beyond the numbers, it’s the real-life impact that tells the deeper story. At Airvet empower our clients to deliver a meaningful, high-impact benefit to their employees. Through innovative communications, tailored engagement opportunities, and a constant focus on expanding features in preventive care and beyond, we help employees, and their pets, live their happiest, healthiest, and longest lives. This commitment comes to life in the experiences our clients share:
That impact is felt from day one. As Workday shared:
But it doesn’t stop at launch. We stay deeply engaged, working hand-in-hand with clients to ensure the benefit continues to resonate and evolve alongside employee needs. One of our longest partnerships with Adobe continues to thrive because of our team’s commitment to their workforce:
We also make it easy to keep employees informed and engaged through relatable, ready-to-use content that supports and engages members.
And when timelines are tight or unexpected needs arise, the Airvet team shows up with the same urgency and care we bring to pet families every day:
Achieving a world class NPS in 2025 not only validates our team’s efforts to provide an outstanding customer experience but also strengthens our resolve to exceed expectations and drive positive outcomes for our clients and their employees. Ready to see how Airvet can impact your employees? Get in touch with our team here.
