Important Things to Know About Airvet Video Routing How are video calls routed? When Airvet routes a call to you, you have the option to accept or decline the call. If your availability is set to "online" but you're not able to answer in time, we will route the...
At Airvet, we’re always working on updates to our platform and app to bring enhancements to your workflow. As we continue to evolve, you can find the details of these updates and product enhancements here!
Airvet News and Product Updates
Bug fix for case notes
There was a recent bug in the app that was limiting your ability to make edits to case notes. For our Apple app users, we released an iOS update that fixed the problem and improved your overall experience. Be sure to update to the newest version 2.0.0 here! here!
No longer available for on-demand calls but forgot to change your availability? No problem! If you miss 3 consecutive on-demand calls in a row, your availability will be changed so that you are no longer available for on-demand calls. You can easily update your availability by opening the Airvet Doctor app and toggling online for on-demand. If you’re online for requests from your hospital clients, you will continue to stay online until you change your availability.
Ring time updates
For calls from your clients:
You now have more time to answer Airvet calls from your hospital clients! We know how much your clients value connecting with you directly. Airvet on-demand client calls from your hospital and your hospital’s network will now ring for 45 seconds instead of 30 seconds, giving you that extra time to reach and answer your phone.
For calls from non-clients (relief vets):
Pet parents without a primary veterinarian are eager to connect with professional virtual care. Calls from pet parents outside of your practice will now ring for 20 seconds. If you’re not available, we can try the next available veterinarian and connect the pet parent to care faster.
New automated follow-up messages
In an effort to improve the experience for our Airvet customers, we have added a new automated follow-up message that will go out to closed cases. The goal is to ensure that the pet owner is satisfied with their care through Airvet.
- This automated message will only go out to on-demand cases with Airvet Network vets through the Airvet network. It will not affect communications between a hospital and its clients.
- After an on-demand video call has been completed, if the Airvet Network vet and the pet owner have follow-up communications, no automated message will be sent.
- After an on-demand video call has been completed, if there are no follow-up communications between the Airvet Network vet and the pet owner, an automated message will be sent within 24 hours after their initial case to check up on the pet’s health to ensure the case has been resolved.
This automated message may elicit additional communications from the pet owner, so it’s important that our Airvet Network vets are aware of this update and prepared for potential communications from the pet owners.
Emergency fund added to Airvet Membership
For Airvet customers who sign up for an Airvet Membership (offered monthly or annually), we’ve now added access to a $3,000 emergency fund.
For pet owners who join Airvet and pay a monthly fee of $30, they’ll receive unlimited 24/7 on-demand video calls AND have access to a new life-saving emergency fund (the on-demand payout for Airvet vets will remain the same). The Membership includes coverage for up to 6 pets in the pet owner’s family. This fund can only be used one time per year, for one pet (per membership account) for up to $3,000.
Assign a case to a CSR or Technician
At most veterinary practices, CSRs and Technicians are the ones who interact most with clients before, during, and after appointments. We understand the importance of this as a feature for your staff to productively use Airvet and are excited to announce that this enhancement has now been added. Not only is your hospital able to create cases, but now your team can reassign them as needed.
Easily edit the date and time of scheduled and pending appointments
Appointments change, and the ability to adjust accordingly is crucial. To allow your practice more control, we have added a new feature that allows your practice to edit the date and time for pending appointments as well as scheduled appointments, allowing Airvet to align with the flexibility you offer your clients.
If you have questions or suggestions for new features please email [email protected] or your account manager.
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